Dates of your stay
Discount code
 

FAQS - Frequently questions







 
 
 
 




 


When booking, ask me a card, what is it for?

When making your reservation we request a credit card as a guarantee, we don’t charge anything on it, just in the event of you not appearing at the hotel, the day of your expected arrival, and if your reservation hadn’t been canceled within 5 days before the planned arrival, we would load on the card the amount of the first night per room.

up

What does “RESERVATION NON REFUNDABLE” mean?

It’s a booking that is fully paid when making the reservation without the possibility of returning the money. This is the condition for a cheaper rate.

up

When paying the bill? How can I pay the bill? With the credit card I gave when booking?

The bill has to be paid at the front desk upon arrival at the hotel through the mode of payment you prefer, you don’t need to pay with the same credit card you gave as guarantee when booking, you can choose to pay with another credit card or cash.

up

Cancellation fees ?

The charge is the amount of the first night per room, provided that you don’t inform us about the booking cancellation 5 days prior to the scheduled date of your arrival.

up

How much time do I have for cancelling my booking without any charge?

5 days before the arrival date of your booking. But we would appreciate if you didn’t wait until the last minute to cancel your reservation if you previously know that you can’t travel; a customer may even be on the waiting list to make a booking.

up

How far is the beach?

The beach is about 300 metres. The hotel is located on a hill.

up

How many kind of rooms do you have?

Most of them are standard type, 2 beds, a renewed full bathroom, and balcony.
We have extra beds and cots under request, don’t forget to mention it when booking.
We also have connecting rooms and double bed rooms, if you need it, please request them when booking.
We have got adapted rooms for disabled guests. 
Anyone of the special rooms above mentioned are subjet to availability, we will always try to fulfil our customer requirements.
Let us know your preferences about room site (sea view, pool view, high floor, etc..) we’ll try to do all our best to satisfy your requests.

up

What are the schedules for the Restaurant ?

Breakfast : From 7:30am’ to 10:30am
Lunch : In July and August from 13’15 to 15’45, rest of year from 13’00 to 15’30.
Dinner : In July and August from 19’30 to 22’30, rest of year from 19’00 to 22’00.

up

What are the schedules for swimming pool?

Schedule from 10’30h to 19’30, the opening hours are extended in July and August until 20’30h.,  during the opening hours, the hotel has a lifeguard

up

Is there any car park? How much doest it cost? ¿Can I reserve a car park space?

We have a car park area not covered and protected with a barrier. No watchman, just security cameras. that just assures you a car park space. The price is  7€ per day.
You can’t reserve the car park space prior to your arrival. Being limited, Reception shares them according to availability.

up

Is there any covered parking nearby?

Yes, there is an establisment next to us, but not always rent to non-clients.
Its price is 10 € per day.
The other one is located at 15 minutes on foot from the hotel.

up

Is it generally difficult to find a parking?

At Easter, July and August, yes it is. Usually not, rest of the year.

 

up

Do the rooms have a minibar?

The rooms don’t have any minibar but you can hire a fridge for an amount of 4€ per day.  You can request it at the front desk.

up

Where is the remote control of the air conditioning?

In the room there isn’t any remote control for air conditioning. You have an on/off switch, the device is set up at the suitable temperature. If you need to regulate it, you may request a remote control at the front desk, you’ll have to pay a deposit,  which will be returned  when you hand it back.

up

Can I have lunch or dinner on half board?

When you arrive at the hotel, go to the Front Desk and tell them what you wish, if LUNCH or DINNER. But what you pick will be the same board throughout your stay. The restaurante is a self-service.

 

up

 

Do you sell: All Inclusive? Are drinks included in the service?

We usually don’t have “all inclusive” service. Our options are: bed and breakfast, half board or full board.
You must pay for drinks at lunch or at dinner as they aren’t included, unless otherwise specified on the voucher.

up

May I take the towel of my room to the pool or to the beach?

No, you can’t.   

up

Is there a safe-box in the room?

Yes, all rooms have a safe-box to rent. The price is  3€ per day plus a 10€ deposit which will be paid back when returning the key.

up

How can I get to the hotel from the airport?

You can take a taxi, the cost is about 30€ depending on luggage and time. Tell the driver to go to Benalmadena COSTA.
You can also take a tren from the airport, towards Fuengirola (2 €) and get off at Arroyo de la Miel. Once there, you can come on foot, we are about 2 kms. downhill, but we recommend you to take a taxi to the hotel, you will pay about 7 €.

.

up

How can I get to the hotel from María Zambrano Station?

You can take a taxi, the cost is about 30€ depending on luggage and time. Tell the driver to go to Benalmadena COSTA.
You can also take a tren at the same station (suburbain train), towards Fuengirola (3€) and get off at Arroyo de la Miel. Once there, you can come on foot, we are about 2 kms. downhill, but we recommend you to take a taxi to the hotel, you will pay about 7 €.
Finally you can get to the hotel by bus nº 110(the bus station is very close to the train station) and get off at Benalmadena Costa, the RIVIERA HOTEL STOP, we are about 200 metres but you will have to go up a hill.

up

Do you have wi-fi? Must I pay for it?

Yes, we do, a FREEwi-fi connection throughout the hotel.

up

Where can I go on trip during the day ?

The most important cities that can be visited in one day tour are : Granada, Córdoba, Sevilla, Tanger, Tetúan, Gibraltar, as for villages : Nerja or Ronda.  Other tours in the afternoon or in the morning : Marbella, Málaga, Mijas, Torremolinos, Benalmádena Pueblo, etc..

up

Does Benalmadena have an Aquatic Park?

It has 2 very closely, One in Torremolinos at about 2 kms, and the other one in Mijas (8 kms).

 

up

What kind of entertainments does Benalmadena have?

Countless, all kinds of water sports, boat hire and boat ride to see dolphins, water skiing, watercraft hire,, paddle boats, etc ...
On land: the Aquarium, the Paloma Park, Casino, Marina Wildlife Park, cable car, Fuengirola Zoo, Toros, Water Parks, etc ...
Nightlife in Plaza Solymar or Puerto Marina. Etc.. Etc. .. etc. ..

 

up

Is It alowed to make “a large bottle” (botellón) inside the Hotel?

NO, it’s not allowed to make a large bottle (botellón) indoor or outdoor hotel facilities

 

up

Can we smoke in the rooms?

You can only smoke on terraces or gardens, it’s not allowed smoking in the rooms or in any internal or common area

 

up

Is there a laundry service?

Yes, you can ask at the front desk for a bag and the price list.

up

What time should I take my room?

We’ll do all our best  in order that you can enter the room before 2:00pm. The previous client may use it until 11 am and so, we need time to prepare it adequately to live in. If you arrive before your room is available, the hotel put at your disposable a luggage room to accommodate your suitcases/luggages, and you will be able to make use of the hotel facilities.

 

up

What time do I have to leave the room?

You must leave the room before 11:00am.

up

Today I check out but my flight leaves in the afternoon, in the meantime, can I use the hotel facilities?

Yes you can, you must leave your room before 12 a.m.. And you can use the services of the hotel until your departure time. You can leave your baggage in the luggage room, you can have access to a Courtesy room to have a shower and dress up after giving up the room, this service is free of charge, Hotel Courtesy.
If you prefer to use your room and give it up later than 12h pm, you can stay in it, but you will be charged an extra and will be subject to room availability. request it at the front desk department the day of your departure.

up

Do the rooms have a hairdryer ?

Yes, all of them have a hairdryer.

 

up

I would like a gesture for a birthday or an anniversary

If during your stay you want to celebrate these special days, you can hire our service “cava” and we will provide you a cake or a bowl of cut fruits, courtesy of the house. We would go it up to your room when telling us or would be served at the Restaurant.
Cava Tart + 8 €
Cut Fruit + cava 8 €

 

up

How can I get to the hotel if I come by car?

Click here to see Google Map

 

up

Do we have to pay for sunbeds?

Yes you do, its cost is 2€ per day, and hiring it, you can take advantage of 15% discount on purchases made at the Snack Café during the whole day of your hammock hire date, except offers.

 

up